On this episode of Dealer Insights, Vin and Shaun discuss the importance of having a Service BDC (Business Development Center) for the service department in your dealership. They highlight the challenges faced by the service department, the need for strong processes, and the impact of customer satisfaction on service experiences. They also touch on the use of scheduling tools and the difficulties in finding skilled technicians. The conversation explores the potential for extending service department hours, the benefits of using technology in service communication, and the importance of data collection and analysis. They also discuss the potential impact of electric vehicles on the service department and raise concerns about battery production and disposal.