By Adam Turteltaub
Psychological safety is a term we hear a lot in business and elsewhere. It’s also a concept that Jen Mason, Vice President, Enterprise Compliance & Ethics at McKesson, thinks we in compliance should embrace. It means creating an environment where employees can feel comfortable expressing their thoughts, ideas and concerns without facing negative consequences.
It’s not about being nice. It’s about listening, following through on what you say you will do, being respectful of the workloads of others and showing empathy. It’s also about not punishing mistakes, pushing people until they burnout and talking more than you listen. It’s also about having policies that are flexible but consistent.
Listen in to learn more about how to create psychological safety, including at those difficult times when there may be a conflict.
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