Chris Corfield and Bonnie Juett from Crown Agents Bank join us to discuss their digital transformation in the pension industry. They address the challenges of implementing technology for an older demographic, emphasizing the need for simplicity, clear communication, and a human touch. Their digital proof of life solution has seen high uptake and low abandonment rates. They also talk about transitioning their pensions payroll from manual forms to more efficient processes, overcoming high abandonment rates with customized solutions from Veriff.
Learn more on our website: https://www.veriff.com/case-studies/a-digital-solution-with-the-human-touch.