Hello and welcome to the Thirteen Twelve podcast, the podcast for wedding and event venues.
Today I am sharing some of my top tips to improve your customers' journey, helping you put them at the heart of your business leading to higher conversion rates and profitable growth.
I want to help you understand the complete end to end experience a customer has with your venue, including all interactions across all channels, devices and touch points to help you analyse and match your communication strategies to your target audience's expectations at each stage.
Alongside this episode I've also released my guide to nailing your venue's customer journey. This guide is packed full of information as well as a step by step process for analysing your customer journey and templates to help you get there more efficiently.
Come and follow along on
If you enjoyed todays’ episode don’t forget to subscribe so you don’t miss an episode and if this episode was helpful for you, why not share it with someone in your network!
Você pode gostar
