How a Sign About Staffing Issues At a Local Starbucks Changed My Perception of Management
Trying something different today. I am doing a podcast about something I would do a column on.
The Starbucks near my house, inside a grocery store has not been open during the hours you would expect a coffee shop to be open lately. I am assuming it was staff going back to school and not being able to do morning shift. Last few times I have gone to that store, a homemade sign was taped to the door (I hate homemade signs btw) informing the customers of the store, "Due to lack of certified staff at Starbucks, we would be closed today" and in another case, opening late.
The wording is such that it actually doesn't give me closure as a consumer advocate and customer service expert. It actually makes me thing of more questions, and for someone not enlightened as me, it gets them mad, which means they get mad at staff that is working at the store, or worse yet, take it out on future baristas who are hired to make sure the sign never exists again. It's a weird quandry, and I just wanted to talk it out to you, and give you a podcast.
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