Outside the Conference Room


Leaders spend a lot of time in big conference rooms and important meetings. As a society we’ve come to expect this, but that’s not where leadership happens. Leadership happens in the daily interactions on the assembly line, in every 1-on-1 that a manager does with their direct reports, or as you coach a front line customer service representative through a difficult call. An experienced team member that welcomes a new team member is showing leadership, regardless of any explicit leadership responsibility. To put it succinctly, most leadership happens OTCR - Outside of the Conference Room. read less