Understanding the Human Element in Remote Assistance

Hire A Millennial Virtual Assistant

18-07-2023 • 17 min

Episode 9: Understanding the Human Element in Remote Assistance with John De Guzman and Anette Marie Kjaergaard

In this episode of Hire A Millennial Virtual Assistant, John and Anette discuss the importance of the human element in remote assistance. They highlight how human connection, empathy, and communication play crucial roles in effective support. They talk about the difficulties of keeping a strong human element, like not being there in person and technological barriers. The hosts suggest that remote assistance platforms be made or made better with better ways to communicate, keep data private, and get feedback to better support the human element. They talk about how important empathy is when helping people remotely and give tips on how to show empathy in remote situations. Listen to this episode to learn more!


Here are some topics that are also discussed during the episode:

  • Human connection enhances effective remote assistance.
  • Acknowledge feelings to build trust in remote help.
  • Understanding the person beyond the technical problem.
  • Lack of physical presence and technological barriers.
  • Overcoming trust, cultural, and language barriers in remote assistance.
  • Enhancing remote assistance platforms for better human support.
  • Strategies to effectively communicate empathy in remote help.


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