In this conversation, Laura shares her journey from starting as a fry cook to becoming a leader in the franchising industry. She discusses the importance of understanding the dynamics between franchisees and franchisors, the evolution of leadership styles, and the significance of appreciative leadership. Laura emphasizes that true leadership transcends titles and positions, advocating for personal leadership and community impact. She reflects on her experiences, including failures that shaped her, and the importance of recognizing and valuing individuals in the workplace.
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